Refunds & Returns

GENERAL

a. ownworld offers refunds, repairs and replacements in accordance with Australian Consumer Law and per the terms set out in this Refund Policy (“Policy”).

b. Any benefits set out in this Policy may apply in addition to consumer’s rights under Australian Consumer Law.

c. Before making a purchase, please read this Policy so that you understand your rights and what you can expect from us if you are not satisfied with your order.

CHANGE OF MIND

ownworld does not offer any refund or exchange on items purchased through its Online Shop due to change of mind. Every item has a carefully prepared condition report listed on our website, that includes detailed information about imperfections/faults of the product. Once the sale is processed through the ownworld Online Store, it is considered final and the item is accepted with all its imperfections/faults listed in condition report by the customer.

AUSTRALIAN CONSUMER LAW

a. ownworld offers refunds, repairs, and replacements in accordance with Australian Consumer Law.

b. Under Australian Consumer Law:

i) If the product which you purchased from us has a major problem (as defined by Australian Consumer Law) then you may be entitled to a replacement or refund of the price you paid for the product. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major problem.

ii) If a product which you purchased from us has a problem which does not amount to a major problem (as defined by Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

c. Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

d. If there is an inconsistency between this Policy and Australian Consumer Law, then Australian Consumer Law will prevail.

e. Further information about Australian Consumer Law and Consumer Guarantees is available from the Australian Competition and Consumer Commission website.

DAMAGES DURING DELIVERY

a. In the event that a product you ordered has been damaged during delivery, please contact us as soon as possible.

b. We will arrange to collect and repair the damaged product or replace it with an equivalent product, or to refund the price you paid for product – provided you have contacted us within 3 days from the date of receiving the product.

c. Returned product that is eligible for the repair under Australian Consumer Law will be assessed and repaired within a reasonable timeframe. An indicative timeframe will be provided to you at the time your complaint is received, however this may vary due to circumstances beyond our or the repairer’s reasonable control, such as part availability or incorrect fault description.

EXCEPTIONS

a. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:

i) You misused the said product in a way which caused the problem.

ii) You knew or were made aware of the problem(s) with the product or service before you purchased it.

iii) You asked for a service to be fulfilled in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

iv) Any other exceptions that apply under Australian Consumer Law.

SHIPPING COSTS FOR RETURNS’

a. In the event that a product you purchased fails to meet one or more Consumer Guarantees under Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

b. In the event that we organise and pay for the inspection, labour, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under Australian Consumer Law), then you will be required to pay the costs of any inspection, labour, postage, shipping, transportation and/or collection for the Returned Product.

RESPONSE TIME

a. ownworld aims to process any requests for repairs, replacements or refunds within 7-10 business days of receipt.

HOW TO RETURN PRODUCTS

a. You can contact us at the email provided at the end of this Policy to discuss a return.

b. Returned Product must be returned within a reasonable time in condition received by you with all original tags and packaging.

c. Unless otherwise defined at our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

d. To be eligible for a refund, repair or replacement, you must provide proof of purchase.

e. You may be required to provide a government issued form of  identification to qualify for a refund, repair or replacement.

CONTACT US

If you wish to speak to us about this Policy or about any refund, repair or replacement, please contact us at shop@ownworld.com.au