ownworld will comply with the following obligations to demonstrate that your privacy and personal information is important to us:
TYPE OF INFORMATION AND COLLECTION METHOD
Types of personal information we may collect and hold will vary depending on the nature of our interaction with you and may include:
- identification and contact details such as your name, postal and email address, telephone number, gender, date of birth and title;
- payment information;
- information ascertained about you from social media such as your profile picture, likes, location and friend list;
- geo-location details when using one of our mobile applications
We may collect your personal information in a number of ways including when you:
- visit our website and register an account with us and/or purchase products through our website;
- visit one of our showrooms;
- correspond with us across any of our channels (eg. messaging platforms such as text, social or email)
We typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as payment platform providers.
HOW DO WE USE YOUR PERSONAL INFORMATION?
To provide you with information about our products and services by processing your order history to develop, market, sell or otherwise provide products, services or information to you. We also process your name and contact details to provide you with copies of our newsletter and information about our products, partnerships and events, contact you regarding service-related matters, and provide you with other marketing or promotional information where we are permitted to do so in accordance with applicable laws or if you have provided consent for us to do so. We also process this information to ensure that we do not contact you for direct marketing purposes if you have asked us not to. Using your personal information in this way is necessary for us to perform our contractual obligations to you. It is also in our legitimate interests to provide you with the best possible customer experience online and in-showrooms.
WHY DO WE PROCESS YOUR INFORMATION?
To fulfill your orders and process your payments (credit/debit card and/or other payment details) for our products or services, whilst protecting you against fraudulent transactions and keeping your payment details safe.
We process details of your device when you purchase from our website to enable us to detect any fraudulent transactions or suspicious purchasing activity. It is in our interests to process your personal information to carry out the performance of our contract with you. Providing us with certain personal information is voluntary but we may not be able to process your order and send you the required Order Confirmation, Invoice or shipping details if you do not provide us with certain requested information.
We may also process your information to learn more about your buying trends to assist us with future product development. This data could be used to conduct internal administrative activities, research, analytics or planning.
If you have a customer account with ownworld (whether created online or via a Sales Consultant), we may collect information about the products you browse online or purchase, where you purchased the products from and other information relevant to your customer relationship with ownworld. We use this information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, eg. by identifying relevant products, services and events which may be of interest to you, and to personalise your experience with ownworld.
Processing your information may help us enhance your experience on our website and could involve us noting your account username and password, IP address, information about your purchases and other activity. These observations allow ownworld to modify the website to your usage, history and preferences and troubleshoot problems.
Your information may be processed to respond to requests or complaints or likewise, satisfy concerns under warranty. In these cases, ownworld will collect your personal information and use this to identify you as a customer, help with your query, process your order, process payments, deliver products and services, update our records and generally manage your account with us under our terms with you. This is necessary to fulfil our statutory and/or contractual obligations to you.
ownworld may process your personal information to audit, confirm, and document compliance with legal, administrative, industry, and ethical standards, including our own policies and procedures, code of conduct, and corporate responsibility initiatives.
ownworld only uses strictly necessary cookies that are required for the operation of our website, such as those that enable you to log into your account or make purchases, or cookies that enable us to comply with the law (for example, to keep your information safe). We would not be able to operate our website without using “strictly necessary” cookies.
Performance cookies recognise and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that personally identify a visitor. We only use such information to improve our website. This information helps us to find out how well the website is working and highlights where it can be improved.
Functionality cookies are used to recognise when you return to our website and assist us to personalise your content and website experience by remembering your preferences. These cookies are also used to provide services you have asked for. By using our website, you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see below).
Targeting cookies and web beacons/tracking pixels are used to record your visit to our website, the pages you have visited and the links you have followed. These cookies and tracking pixels are used by operators of third-party advertising networks such as Google and Facebook to advertise relevant products to you on the internet, based on the products and categories you looked at or purchased on our website. This information allows those providers to tailor what marketing material you are shown through those platforms and when browsing the internet. We also receive aggregated reports from those third parties in relation to our advertising campaigns, including de-identified information about the number of users who were shown our advertising campaigns and subsequently purchased our products. These reports use aggregated information and do not allow ownworld to identify specific individuals from those transactions. If you do not want to allow such information sharing between ownworld and those third party advertising networks by using targeting cookies and tracking pixels on your device, you can deactivate then through your user settings in your internet browser or in the respective third party platforms directly.
DIRECT MARKETING CONSENT
ownworld will only use your personal information with your consent to send you marketing materials by email, text or post, depending on your marketing preferences. Our marketing communications may include the products, services and other offers of ownworld or of third parties who have a relationship with us. You can opt out of receiving direct marketing from us at any time by contacting us as described below. When we send you direct marketing communications by email or other electronic means, we’ll always give you the option to unsubscribe in the message itself.
SHARING INFORMATION WITH THIRD PARTIES
Your personal information is intended for ownworld but may be shared with third parties in certain circumstances. We may share your personal information to a relevant third party who manufactures our products, handles logistics or processes payments for example. In addition, we may share information with parties to whom we are authorised or required to by law. The latter may include circumstances where it is necessary to protect or defend our rights, law enforcement, to enforce our contracts or protect your rights.
WHERE OWNWORLD MAY TRANSFER YOUR PERSONAL INFORMATION
ownworld is a wholly Australian owned and operated company with manufacturing partners based in the European Union, United States and New Zealand. We may at any time require forwarding your personal information to our trusted partners unless explicitly requested not to do so by way of the contact information given below.
You have the following rights available to you with respect to the personal information we hold about you:
- To request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
- To request that incomplete or inaccurate personal information that we process about you be rectified.
- To request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.
- To restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
- To obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.
- To object to us processing your personal information, including the profiling we undertake to send you personalised offers, product recommendations and similar content on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
- Withdrawing Consent. You have the right to withdraw your consent to our processing of your personal information at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to email@example.com
WITHDRAWING CONSENT & COMPLAINTS
ownworld will provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information which is inaccurate or out of date. In some circumstances and in accordance with applicable privacy laws, we may not permit you access to your personal information, or may refuse to correct your personal information, in which case we will provide you reasons for this decision. Note that where you have withdrawn your consent to our collection, use and disclosure of your personal information at any time or do not provide us with the personal information we request of you, we may be unable to provide you the products or services you have requested or contact you in the future.
You also have the right to lodge a complaint with us and the local data protection authority if you believe that we have not complied with applicable data protection laws. Please advise us of your concern or complaint in writing and send it to us using the details given in the section “How To Contact Us?”. Your concern or complaint will be considered or investigated by us and we will respond to your complaint within a reasonable time. It is our intention to use our best efforts to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Australian Information Commissioner who may investigate your complaint further.
OWNWORLD’S USE OF CCTV FOOTAGE
Where CCTV is in operation in our Showrooms or Offices, please be aware that you may be captured on CCTV and your image stored. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us using the details provided below.
HOW YOUR PERSONAL INFORMATION IS PROTECTED
ownworld has several measures implemented to keep data secure, including administrative, technical and physical safeguards such as firewalls and encryption measures. Whilst we do our utmost best to protect our systems, website, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications tool and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
ownworld takes reasonable steps to make sure that a) personal information we collect, use and disclose is accurate, complete and up-to-date; b) protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and c) where permitted by law, destroy or permanently anonymise personal information that is no longer needed by us.
ownworld’s credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, ownworld offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.
In the event we receive unsolicited personal information, we will determine if it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we will destroy or anonymise that personal information as soon as practicable.
HOW LONG IS YOUR PERSONAL INFORMATION KEPT?
ownworld will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.
THE PRIVACY OF MINORS
ownworld will never knowingly collect personal information from individuals under the age of sixteen (16) years. If we become aware that a person under 16 has provided personal information to us, we will remove such personal information from our files.
HOW TO CONTACT US?